Dear Friend,
How are you holding up? The constant COVID anxiety and changing policies must be wearing on you - How could they not be?
And what about telehealth? You know that you need a telehealth process in order to safely see patients, but how do you know if you’re doing it right? How do you know you’re going to get paid?
With the new telehealth regulations and so many moving parts, it can be difficult to even know where to start. But the patients keep coming, and you need to figure this out - Fast.
Below are the best resources we could find on the subject of telehealth and COVID-19, many of them specific to health centers, and all from trusted sources. We hope you find them to be an asset in developing your telehealth operational and billing processes.
Stay safe!
- The Team at FQHC.org
Telehealth during COVID-19: FQHC Resources
National Consortium of Telehealth Resource Centers COVID-19 Telehealth Toolkit
Description: A comprehensive guide with loads of links to other helpful resources.
Telehealth Essentials (Mid-Atlantic Telehealth Resource Center)
Link: https://cdn1.digitellinc.com/uploads/nachc/articles/e7625bd58867e8a818a5bec90d4054e1.pdf
Description: A straightforward, all-inclusive pdf guide to getting started with telehealth (a good place to start if you are overwhelmed with all the info available).
Notification of Enforcement Discretion for Telehealth Remote Communications During the COVID-19 Nationwide Public Health Emergency
Description: HIPAA Guidance for telehealth in the time of COVID-19 from the Dept. of Health and Human Services (HHS).
HHS FAQs on Telehealth and HIPAA during the COVID-19 Nationwide Public Health Emergency
Link: https://www.hhs.gov/sites/default/files/telehealth-faqs-508.pdf
Description: FAQ’s about the the Notification of Enforcement Discretion for Telehealth Remote Communications During the COVID-19 Nationwide Public Health Emergency (above)
National Consortium of Telehealth Resource Centers COVID-19 Telehealth Resources Page
Link: https://www.telehealthresourcecenter.org/covid-19-resources/
Description: A plethora of national and state-specific info, with guides, tool-kits, and educational resources (videos, digital courses, pod-casts).
Mid-Atlantic Telehealth Resource Center Telehealth Resources for COVID-19
Link: https://www.matrc.org/matrc-telehealth-resources-for-covid-19/
Description: “Getting Started” guides (general and specific to Behavioral Health Providers, Remote Patient Monitoring, PT/OT/Speech Therapy, Dentists), as well as guides on workflow, etiquette, physical exams, consent, documentation, controlled substances, substance abuse disorder, reimbursement, and more.
Center for Connected Health Policy COVID-19 Telehealth Coverage Policies
Link: https://www.cchpca.org/resources/covid-19-telehealth-coverage-policies
Description: Current telehealth policy info on Medicare, Medicaid, and HIPAA, as well as info specific to FQHCs and RHCs.
CMS Medicare Telemedicine Health Care Provider Fact Sheet
Link: https://www.cms.gov/newsroom/fact-sheets/medicare-telemedicine-health-care-provider-fact-sheet
Description: Billing and Coding guidance for Medicare with handy “key takeaway” points at the end of each section.
COVID-19 Frequently Asked Questions (FAQs) for State Medicaid and Children’s Health Insurance Program (CHIP) Agencies
Link: https://www.medicaid.gov/state-resource-center/downloads/covid-19-faqs.pdf
Description: Info from Medicaid.gov covering Emergency Preparedness and Response, Eligibility and Enrollment Flexibilities, Benefit Flexibilities, Cost-Sharing Flexibilities, Financing Flexibilities, and more.
COVID-19-related State Actions
Link: https://www.cchpca.org/resources/covid-19-related-state-actions
Description: An up-to-date guide of all telehealth actions taken in response to COVID-19 for each state.
HITEQ Non-Traditional Telehealth Tools during COVID-19
Link: https://cdn1.digitellinc.com/uploads/nachc/articles/1cfd902037279f587602f5827416b4d9.pdf
Description: Telehealth technology considerations and list of acceptable and unacceptable technologies to use for telehealth during the COVID-19 epidemic.
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